Exchange and Return Policy

Here’s your Return & Exchange Policy translated into professional English with no errors:

Return & Exchange Policy

• The right of return and exchange is guaranteed for all our customers and applies to all products offered in our store.

• All products displayed on our store are subject to the return and exchange policy under the terms and conditions set out on this page.

• Products can be returned or exchanged if they are in their original condition at the time of purchase and sealed in their original packaging.

• Returns are accepted within three (3) days and exchanges within seven (7) days from the date of purchase.

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  • Please contact us through the “Contact Us” page or via our phone numbers to request a return or exchange.

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  • Customers are required to photograph the product and send it along with the city, address, and order number. The item will be replaced with another if it is defective, damaged, or does not function as described.

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  • The full amount will be refunded to the customer if the product received is completely different from its description on our website.

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  • We are not responsible for any expectations of product use by the customer that are not explicitly stated on the product page of our website.

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  • A deduction of 30% or not less than 25 AED will apply if the customer does not want the product and it has no defect or issue.

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